IKEA customer reviews? How is IKEA rated on BBB, Yelp, Glassdoor, or Reddit?

Is IKEA legit? How are IKEA's customer reviews and ratings? Do people complain about IKEA? Is IKEA a scam?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 19, 2018

Yelp

Generally, the feedback on IKEA on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with IKEA locally are have had some issues IKEA's customer service, but generally have had a satisfactory experience with them.

You can see IKEA's Yelp reviews here.

Better Business Bureau (BBB)

IKEA has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on IKEA to grade them, and they've assigned them a positive score. Most likely, IKEA has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see IKEA's BBB rating and scorecard here.

Glassdoor

IKEA has neutral to slightly positive feedback on Glassdoor. Out of 830 ratings IKEA has received a 3 star rating by current and former employees. This indicates that IKEA likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see IKEA's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given IKEA negative ratings. Consumers have posted 2,949 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with IKEA's service, and have assigned them lower ratings.

You can see IKEA's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with IKEA.

Generally, the feedback on IKEA among Redditors has been negative. Most of the responses to this thread about IKEA were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on IKEA here.

Learn more at ikea.com.

Shopping tip: (December 11, 2018): Use promo code RH7L-QL39-CPW4 to save 10% off at ikea.com — redeem it here. You can also view more IKEA promo codes.

As of Tuesday, Amazon.com is also offering 30% off IKEA items on their website.

This user rated IKEA's customer service: 4.0
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Rated 4.1 - 42 reviews

About IKEA

IKEA is a major furniture company operating the e-commerce site ikea.com. IKEA sells its products and services in the furniture vertical, offering discounts and promo codes to its customers infrequently. IKEA is very well-regarded among shoppers on Knoji, with 42 ratings and an average rating of 4.1 stars. IKEA scores very highly compared to other brands in the furniture industry, providing 16 e-commerce features to better serve its customers.

IKEA's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
IKEA offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that IKEA may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that IKEA may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
IKEA accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
IKEA accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
IKEA accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that IKEA may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
IKEA supports a promo code box on their website. Check the IKEA promo codes page for the latest coupon codes from IKEA. Read full answer >>
Sales:
Maybe
It appears that IKEA may not offer sales currently. Read full answer >>
Black Friday Ad:
Yes
IKEA offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
IKEA offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that IKEA may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that IKEA may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that IKEA may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that IKEA may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Yes
IKEA offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at ikea.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Maybe
It appears that IKEA may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that IKEA may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that IKEA may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
IKEA offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
IKEA offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
IKEA offers gift cards and discounted gift cards during special promotional events. Find gift cards for IKEA. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
IKEA offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that IKEA may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that IKEA may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that IKEA may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that IKEA may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that IKEA may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that IKEA may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
IKEA offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that IKEA may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that IKEA may not offer affiliate programs currently. Read full answer >>
View all features